Terms & Conditions

1. About Rocket Dogs

Rocket Dogs provides private, secure dog paddock hire for personal recreational use, training, exercise, and controlled play. We are committed to providing a safe, clean, and enjoyable environment for all dogs and their owners.

2. Booking & Payment

2.1 Booking Requirements

• Bookings must be placed prior to arrival.
• Bookings are only confirmed once payment is received.
• You must be at least 18 years old to make a booking.

2.2 Payment

• Payments are taken securely online at the time of booking.
• Accepted payment methods include card payments, wallet balance, or any additional payment options shown on the website.

2.3 Wallet Balance

• Users may add credit to their Rocket Dogs Wallet.
• Wallet funds can be used to pay for bookings at checkout.
• Wallet credit is non-refundable but can be used towards any future bookings.
• If a booking is cancelled in line with our cancellation policy, the refunded value is returned to the Wallet.

3. Cancellation & Refund Policy

3.1 Standard Cancellations

• You may cancel your booking up to 24 hours before your session for a full credit refund to your Rocket Dogs Wallet.
• Cancellations made within 24 hours of the session start time are non-refundable.

3.2 Rocket Dogs Cancellations

In the rare event Rocket Dogs must cancel a session (e.g., severe weather, site maintenance, emergencies), you will receive a full credit to your Wallet.

3.3 No-Shows

A no-show counts as a used booking and is not eligible for a refund.

4. Arrival, Access & Use of the Paddock

4.1 Entry & Exit

• Please arrive no earlier than your booked time, and vacate the paddock promptly at the end of your session.
• Do not enter the paddock while another customer or their dogs are still present.
• Gates must be securely closed behind you at all times.

4.2 Vehicles & Parking

• Park only in designated areas.
• Rocket Dogs is not liable for damage to vehicles on-site.

4.3 Cleaning & Waste

• All dog waste must be bagged and disposed of in the bins provided.
• Please remove all toys, training items, and belongings at the end of your session.
• A clean environment is essential for everyone’s safety and enjoyment.

5. Code of Conduct for Owners

5.1 Respect for the Space

• Treat the facility with respect.
• Do not damage fencing, gates, equipment, or grounds.
• Report any issues immediately.

5.2 Behaviour

Users must:

• Maintain control of their dogs at all times.
• Ensure dogs do not dig holes, damage fencing, or cause harm to the paddock.
• Follow all instructions given by Rocket Dogs staff.

We reserve the right to refuse future bookings to users who do not follow the code of conduct.

6. Dog Safety & Behaviour Requirements

6.1 Vaccinations & Health

• Dogs must be up-to-date with vaccinations or titre tested.
• No dog with signs of infectious illness (e.g., kennel cough, vomiting, diarrhoea) may attend.
• Dogs must be free from contagious parasites.

6.2 Dangerous Dogs Policy

Rocket Dogs welcomes all breeds, including restricted or reactive dogs, provided they are handled responsibly. However:

• Dogs that pose a genuine danger to humans or other dogs must not be brought on-site.
• Dogs must never be used for intimidation or as a weapon.
• Owners remain fully responsible for any harm, injury, or damage caused by their dog.
• No dog may attend if subject to a court order that prohibits use of public facilities.

6.3 Reactive Dogs

Rocket Dogs is ideal for reactive dogs, but owners must:

• Ensure gates are secure at all times.
• Not allow off-lead dogs outside the secure paddock.
• Prevent dogs from attempting to jump or climb fencing.

6.4 Multiple Dogs

• You may bring up to the maximum allowed number of dogs per booking (as shown at checkout).
• All dogs must be from the same household unless pre-agreed.
• Group sessions or playdates must be supervised responsibly.

7. Children & Additional Visitors

• Children are welcome but must be supervised at all times.
• Children must not open gates, climb fencing, or approach unfamiliar dogs.
• Visitors enter the paddock at your own risk and under your responsibility.

8. Prohibited Activities

The following are strictly not allowed:

• Aggressive or uncontrolled dogs
• Third-party training sessions unless specifically authorised
• Commercial events without permission
• Alcohol or recreational drugs
• Littering
• Allowing dogs to dig excessively or damage fencing

9. Liability & Responsibility

9.1 Owner Responsibility

You accept full responsibility for:

• Your dog(s)
• Your actions
• Any injury, damage, or incident that occurs during your booking

Rocket Dogs is not liable for:

• Injuries to dogs or humans resulting from misuse of the facility
• Damage caused by your dog(s)
• Lost property or stolen items

9.2 Site Condition

Rocket Dogs strives to maintain a safe environment. However, outdoor spaces naturally present risks (slippery ground, uneven surfaces, wildlife, etc.). Visitors use the facility at their own discretion.

10. Accounts & User Data

10.1 Account Requirements

By creating an account, you agree to:

• Provide accurate information
• Maintain confidentiality of your login credentials
• Notify Rocket Dogs if you suspect unauthorised access

10.2 Account Suspension

We reserve the right to suspend or terminate accounts due to:

• Repeated misconduct
• Failure to follow safety rules
• Abusive behaviour towards staff
• Fraudulent or suspicious activity

11. Changes to Terms

Rocket Dogs may update these Terms & Conditions at any time. Changes will be posted on the website, and continued use of the service signifies acceptance.

12. Contact Information

For questions about our Terms & Conditions, please contact:

• Email: hello@rocketdogs.uk
• Phone: 07543 630 389